Privacy Policy

1. Introduction

Cremorne Electrical Pty Ltd (ABN 97 696 849 859, ACN 696 849 859) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.

By accessing our website at cremorneelectricalpty.site or engaging our services, you consent to the practices described in this Policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Name, email address, and contact details
• Suburb, postcode, and address (Victoria, Australia)
• Nature of electrical service requested
• Payment information (processed via secure third-party providers)
• Technical data such as IP address, browser type, and pages visited (collected automatically)
• Any information you voluntarily provide through our contact form or email correspondence

3. How We Collect Personal Information

We collect personal information:

• Directly from you when you complete our online contact/quote form
• When you email us at ceo@cremorneelectricalpty.site
• Through cookies and analytics tools on our website (see Section 9)
• When you engage us to provide electrical services

We will only collect personal information by lawful and fair means and not in an unreasonably intrusive way.

4. Purpose of Collection – Why We Collect Your Information

We collect and hold personal information for the following primary purposes:

• To respond to your enquiries and provide quotations for electrical services
• To deliver and manage the electrical services you have engaged us to perform
• To issue Certificates of Electrical Safety and comply with Victorian regulatory requirements
• To invoice and process payments
• To improve our website and service offerings
• To meet our legal obligations under Victorian and Commonwealth law

We will not use your personal information for purposes other than those stated above without your consent, unless permitted or required by law.

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information to:

• Employees and subcontractors of Cremorne Electrical Pty Ltd, on a need-to-know basis
• Energy Safe Victoria or other regulatory bodies, where required by law
• IT service providers who assist with our website and business operations (bound by confidentiality obligations)
• Law enforcement agencies or courts, where required by law

We will not disclose your personal information to overseas recipients unless required to do so by law or with your explicit consent.

6. Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

• Secure email communication (TLS encryption)
• Password-protected business systems
• Restricted access to personal information on a need-to-know basis
• Regular security reviews

When personal information is no longer required for any purpose, we will take reasonable steps to destroy or de-identify it.

7. Access and Correction

Under the Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you, and to request corrections to inaccurate, incomplete, or out-of-date information. To make such a request, contact us at:

ceo@cremorneelectricalpty.site

We will respond to your request within 30 days. We may need to verify your identity before providing access.

8. Complaints

If you believe we have breached this Privacy Policy or the Australian Privacy Principles, please contact us at ceo@cremorneelectricalpty.site. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Cookies and Analytics

Our website may use cookies to improve your browsing experience and analyse website traffic. You can disable cookies through your browser settings, though this may affect website functionality. We may use analytics tools such as Google Analytics — please refer to Google's Privacy Policy for information on how they handle data.

10. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated Policy.

12. Contact Us

For any privacy-related queries or concerns, please contact: